SOL Business Solutions is here to offer software solutions for your business’ sales CRM, customer service, marketing automation and integration services. By partnering with us, you’ll be able to create streamlined processes for your sales and administration teams, all with dedicated ongoing support to ensure you are maximising your sales opportunities. Discover how you can improve the efficiency of your business with our Salesforce development and training. 

Sales CRM

A CRM system can help your sales team maximise their sales efforts, efficiency and communication with customers. At the heart of a sales CRM system is lead management, where leads can be easily tracked and converted to sales. Streamline the sales process with business automation and reduce the amount of admin your sales team has to do. Once a new customer is on board, you’ll be able to easily manage their accounts and user data to deliver personalised customer service. Sales reporting and forecasting is also easier with a dedicated dashboard allowing you to pull valuable insights and create tailored reports. We provide businesses with CRM training and Salesforce CRM integration Melbourne-wide.

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Customer Service

At the heart of any business is the customer, which is why customer relationship management is so important. CRM systems help businesses build long-lasting relationships with customers which fosters loyalty, helps retention rates and improves profitability. By having a clear profile of your customers, a business can ensure they receive the right communication at every stage of the customer journey. All of the data is stored in one easy-to-access location which can be viewed by the everyone in the business, ensuring the customer hears a consistent tone of voice throughout the service. Our Salesforce consultants can help your business implement a CRM system that provides a platform for outstanding customer service.

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Marketing Automation

Scale and accelerate your marketing efforts by creating powerful marketing campaigns to nurture leads and guide customers through the sales funnel. Marketing automation harnesses customer data and develops strategies to target them using their profiles and engagement activity. Track data with reporting and discover the ROI of your marketing campaigns. Having dedicated marketing automation software like Pardot, allows you to integrate with Salesforce and share valuable data with both your sales and marketing teams. We can provide your Melbourne business with a 6-point implementation plan for Pardot training and customisation.

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Integration

Transform the way your business departments collaborate with Salesforce integration. Integrate your accounting, inventory and marketing systems and enjoy increased efficiency, real-time visibility and valuable data collection across your business. Share your data with different departments and see an improvement in productivity and workflow. We provide Salesforce integration for businesses all over Melbourne.

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